, Tired of hearing “I’ll get back to you”?Hi , Happy New Month! That’s 1 month gone out of 12; I hope you’re making some progress on your new year resolutions and goals. I’m pretty sure one of your new year goals is to make more money from your business, but it can be frustrating to have potential customers always saying, “I’ll get back to you,” and never do. Today, I’ll show you how to fix that. P.S. In my last email, I defined what objections are and how they affect the sales process. If you haven’t read it, check your inbox or spam folder to find it! Now back to making money. When a customer tells you, “I’ll get back to you,” what do you do? Most entrepreneurs that I’ve spoken to do absolutely nothing. They say okay, and the client leaves. Lmao, if you do that, you really don’t need money o. See, every customer that comes to your D.M. to make an inquiry is interested in your product and the problem it solves. However, something about you, your product/service, or your presentation has not done enough to convince them to make the purchase. This is what makes objection handling so important. So, what can you do? Ask them, “why are they postponing the purchase.” Politely say, “if I may ask, why are you not purchasing now? Is there something stopping you from making the purchase?” Nine times out of 10, the client will answer, and their answer reveals their real objection. For example, I wanted to buy a shoe once from an online vendor, and I loved the shoe I saw, and her reviews had convinced me that she was legit. I had the money, and I was ready to make the payment, but I honestly wasn’t sure it was my size. So I told her that I would get back to her. Unfortunately, she didn’t ask this question, and I left. I later forgot to buy from her and eventually bought from someone else. She lost that sale because she didn’t ask a follow-up question to know my objections. If she had asked, she would have known that I was conflicted over the size issue and figured out a way to assure me and close that sale. How many sales and money have you lost by not asking the right questions? Change your approach today, and start asking why a client isn’t paying immediately. Sometimes, it could be a legitimate reason like price, in which case, you can’t reduce your price. But if it’s a reason that can be solved, solve it and make your sales. In my next email, I’ll walk you through a simple 3 step process to handle (almost) any sales objection and close a sale. Plus, I will give you a free resource to make handling objections easier. Till next time, Your friend in money-making, Favour. Team Lead at TheFavourPhronesis. |