As you can see, there’s always room for improvement! We hope you will find the following tips insightful: ⚪ Responding to a client’s messages at least twice a day helps build stronger therapeutic relationships. We’ve noticed that pairs where counselors respond to messages within 4 hours have stronger alliances.
⚪ Writing clear and concise messages prevents misunderstanding. If messages from a counselor are usually too short or too long, it can look confusing to a client.
⚪ Filling in a Therapy Plan helps clients set clear goals and objectives to manage their expectations from therapy duration and outcomes.
⚪ Scheduling video sessions on time is the way to build long-term relationships with clients. Our users who purchase plans with live video sessions may cancel their subscription unless those sessions are held within the subscription period.
⚪ Personalising your recommendations helps clients be more involved in the conversations and therapy process. If you use a template to provide general recommendations, please explain how they are relevant to your client’s case.
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