Streamlined Instagram chatbot integration

We’ve streamlined your Instagram chatbot integration process — no more Facebook in the middle! Now, the setup is faster and smoother.

What’s new?

• No need for a Facebook business page — your Instagram account is enough.
• No need to link social media accounts — authorization happens directly through Instagram.
• No switching between platforms — set up your chatbot following the step-by-step prompts in the pop-up window right in your SendPulse account.

This simplified process saves time and lets you start engaging with customers on Instagram immediately.

Upgraded OpenAI integration settings

You can now adjust AI settings, such as prompts, models, and context length, right in the “AI Step” element when creating chatbot flows. 

To help your chatbot determine whether it can proceed with an AI-generated response, we’ve added a new "AI integration is enabled" filter condition. It will allow you to verify the following: 

• whether an OpenAI token has been added to the "AI Step" element;
• whether a subscriber has reached their AI request limit.

Your chatbot uses received data to guide subscribers through various flow branches automatically. For instance:

• If AI integration is enabled, your chatbot will generate a personalized response using your selected GPT model.
• If AI is unavailable, your chatbot will switch to another branch with predefined responses. It can show FAQs or offer to contact your assigned team member.

Either way, your chatbot will deliver a smooth user experience and ensure no conversation goes unanswered.

Learn more about how to add a new filter condition in our knowledge base.

Permanent menus in Telegram chatbots

A permanent menu is a set of quick-reply buttons that automatically appear under an input field in Telegram if your last chatbot message has no other buttons. When a subscriber clicks it, your chatbot instantly triggers an automated flow to offer relevant information or assistance. 

This feature helps tailor interactions to real-time user needs and polish the overall customer experience with your brand. It also speeds up decision-making, whether your client is picking a product, booking a service, or more.

Here are a few examples of permanent menu buttons:

• Assistance request
  A chatbot asks for a user’s name, phone number, and preferred time for a call from your team member.
• Service catalog
  A chatbot lists your services so that users can explore their options and place an order using payment buttons. 
• FAQ
  A chatbot shows common questions as buttons. When users click one, your chatbot will respond instantly.

Discover how to create a permanent menu for your Telegram chatbot in our knowledge base.

Manual chat takeover

You can now take over any chat when responding manually, even if it already has an assignee. This is especially helpful when other team members are unavailable — you can step in and ensure your customers aren’t left waiting.

Just select the “Take over chat” checkbox in the input field. Once you send a response, this chat will be assigned to you.

When you finish the conversation, you can either keep this chat or reassign it to the original team member without losing context or causing confusion.

If you need help with setup or have any other questions, contact our tech support team — we're in touch 24/7.