New "AI Step" chatbot builder element and two more updates

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New "AI Step" element and two more updates
Caleb Smith

Caleb Smith

Product Marketer


“Thanks to our latest updates, integrating AI features into your chatbot flows is now easier than ever. We've also updated our chatbot builder dashboard and the “Conversations” tab to give you more meaningful data. Read on to learn more.

New "AI Step" chatbot builder element

New "AI Step" chatbot builder element

Using the new “AI Step” element, you can now:

  • incorporate AI features into your chatbot flows;
  • branch your chatbot flows based on user intent.

Select “One-time execution” to trigger your “AI Step” element only once — perfect for simpler tasks like translations or calculations. Alternatively, use “Conditional exit” to keep your element active until a specific condition is met. 

Let’s say your chatbot promotes a webinar, introducing its speakers and sharing participation details. Once one of your subscribers is ready to sign up, the AI can automatically trigger a registration flow for them.

Personalize each subscriber’s experience using advanced chatbot settings to account for conversation context and save user responses as variables. You can also customize your chatbot’s behavior when an exit condition is triggered.

To get started, specify an OpenAI token in element settings or pass it from your chatbot or account settings. Learn more about how to set up the “AI Step” element in our knowledge base.

Add "AI Step" to your flows
Updated chatbot builder dashboard

Updated chatbot builder dashboard

On this dashboard, you now have access to:

  • chatbot builder usage statistics;
  • chart of new conversations over the past 30 days;
  • available and connected communication channels;
  • list of users with access to your chatbots.

Beyond that, you can view recent conversations, invite new team members, add new chatbots, download the SendPulse Chatbots app, and more.

View your dashboard
Improved usability of the "Conversations" tab

Improved usability of the "Conversations" tab

The "Conversations" tab has received some updates as well. You can now:

  • drag and drop files directly into the input field to send them to subscribers; 
  • press the up arrow key to edit your previous Telegram messages;
  • see who assigns team members to chatbot conversations.
Try it out
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If you need help with setup or have any other questions, contact our tech support team — we're in touch 24/7.

Best regards, Caleb Smith

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