“Integrate your chatbots with CRM to automate deal management and improve your Viber chatbot subscribers’ user experience. Read on to learn more.”

Change deal statuses in chatbot flows

We have previously talked about how you can create a new deal in our chatbot builder using the “Action” element. From now on, you can also edit previously created deals.

This option will help change any deal’s status in your CRM when a specific action is performed, for instance, when creating a request that a manager must approve.

Important note: You can only edit a deal within the same chatbot flow.

For more information on how to change deal statuses, please refer to our knowledge base.

Create welcome messages for Viber chatbots

Craft welcome messages for your chatbots to introduce their benefits and features and engage potential subscribers.

You can find your welcome message in the chat window above the “Start” button. It’s visible to all users before they start interacting with your chatbot.

Here’s how you can add a welcome message to your chatbot:

Select a bot in the “Chatbots” tab.

Go to the “Bot settings” tab and select the “Show welcome message” checkbox.

Customize your welcome message text and save the changes.

If you need help with setup or have any other questions, contact our tech support team — we're in touch 24/7.