"We have expanded our platform functionality to give you more opportunities to increase online sales during the summer. Add a live chat to your website to answer your visitors' questions, help them place orders, and accept payments.

Our new tool is useful for any business that owns a website and aims to boost conversions with a strong communication strategy."

Make the most out of live chats

Always be in touch with your potential and current customers:

• Start a conversation at the right moment with automated messages.
• Reply to website visitors’ questions automatically.
• Gather customer data for future interactions.
• Create CRM deals right in your live chat.

Our live chat builder is already integrated with other SendPulse tools, including but not limited to our chatbot builder and CRM system, and has robust analytics features and an app for quick access to your live chat.

How do you add a live chat to your website?

If you have a SendPulse-based website, no code installation is required — once you build and set up your live chat, it will be displayed on your website automatically.

If you built your website using third-party tools, add your ready-made script code to your website and start developing and customizing your live chat using our builder.

Who can benefit from live chats?

Live chat is most effective for:

• hospitality industry;
• eCommerce industry;
• online education industry.

Consumers appreciate 24/7 availability and the opportunity to receive advice and make a purchase on the go. It comes as no surprise that mothers often go online shopping when feeding their newborns at night, and young people order food delivery or buy courses when driving or working.

Your live chat agents can talk to 4 different users simultaneously.

Your team members will be able to see users’ activity on your website, conversation and purchase history, and notes left by live chat agents during previous interactions with visitors.

If you need help with setup or have any other questions, contact our tech support team — we're in touch 24/7.